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Crisp — All-in-one business messaging platform with AI and co-browsing

Crisp

All-in-one business messaging platform with AI and co-browsing

4.3/5
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What is Crisp?

Crisp is an all-in-one business messaging platform that combines live chat, chatbots, a shared inbox, a knowledge base, and a CRM into a single workspace. Its flat-rate pricing model (no per-seat fees) makes it particularly attractive for growing teams that want premium features without escalating costs.

The platform's AI assistant, MagicReply, uses your knowledge base and conversation history to suggest responses, summarize conversations, and handle routine queries automatically. Combined with co-browsing and screen-sharing capabilities, Crisp provides a uniquely hands-on support experience.

Crisp supports live chat, email, Messenger, WhatsApp, Telegram, SMS, and Twitter conversations in a single inbox. Its built-in CRM tracks customer interactions across all channels, and a campaign engine lets you send targeted messages based on user behavior and segmentation.

Key Features

  • MagicReply AI assistant for suggested responses
  • Co-browsing and screen-sharing (MagicBrowse)
  • Unified inbox for all messaging channels
  • Built-in CRM with customer profiles
  • Knowledge base and help center
  • Chatbot builder with triggers and conditions
  • Campaigns and marketing automation
  • Video and audio calls from chat widget
  • Status page for downtime communication
  • Developer-friendly API and SDK

Pros & Cons

Pros

  • Flat-rate pricing with no per-seat charges saves money as teams grow
  • Co-browsing is a unique feature few competitors offer
  • Generous free plan includes live chat for 2 agents
  • All-in-one platform reduces tool sprawl

Cons

  • AI capabilities are less advanced than dedicated AI platforms
  • Chatbot builder is functional but not as polished as specialists
  • Reporting and analytics could be more detailed
  • Mobile app experience lags behind desktop

Pricing

Model: flat-rate

PlanPriceKey Limits
Basic$0/mo2 seats included,Live chat widget,Contact form,Mobile apps
Pro$25/mo/workspace4 seats included,All channels,Chatbot builder,CRM & automations
Unlimited$95/mo/workspace20 seats included,MagicReply AI,Co-browsing,Analytics & campaigns

Frequently Asked Questions

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